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You are receiving this email because you have been using Publisher Services as a supplier with Nielsen BookData.
MVB and Nielsen would like to jointly inform you about the upcoming system migration. To ensure a smooth transition we both approved and concurred on the content of this email.
This email serves as a "final call" to provide you with important information and instructions to make the process as seamless as possible.
Important dates:
- 16 June 2023 – Nielsen: last day to send / place orders via Teleordering / Nielsen Services
- 16 June 2023 – Nielsen: disable ordering on BDOL and via API
- 19 June 2023 – Nielsen: last day for suppliers to collect and acknowledge orders via Nielsen Services
- 21 June 2023 – MVB: switch on services for retailers
- 22 June 2023 – MVB: switch on services for suppliers
Pre-Migration Preparation:
- Collect orders and other documents until 19 June.
- Resume collecting orders and sending other documents on 22 June, after you have received an email informing you about account activation.
- Download or print a copy of your order data of the last 3 months via the Nielsen web interface.
We will be migrating the historical order data to the new system. However, as a precautionary measure, we recommend that customers download a backup of their order data from the Nielsen system. - Familiarize yourself with information in this email and read the FAQs tailored to the migration of services so you have a good understanding of the new system’s features and functionalities.
- Complete all pending tasks: Please ensure that all pending tasks, data entry, or other relevant activities are completed before the migration dates.
Post-Migration Support:
For support after the migration, please first check one of the different resources available to you:
If you encounter any difficulties, anomalies, or discrepancies after the migration, please report them to the designated support team via ServiceMigrationUK@mvb-online.com. Your feedback and observations will be vital to ensure a smooth post-migration stabilization phase.
We understand that a system migration can be a significant event, but we have taken every precaution to make this transition as seamless as possible. Our team is committed to providing support and assistance throughout the process, and we appreciate your cooperation and patience during this time of change.
What about my login information and credentials?
Your account will be activated on 22 June and should be used to log in once the new platform is live.
A "welcome" email with your new credentials, login information, and pertinent details about your Teleordering service on the MVB platform will be sent to you shortly before the activation of your account. Please ensure you watch out for these emails and check the contact email addresses you used on the Nielsen system.
What are my first steps on the new platform?
With the aforementioned credentials, you will be able to navigate to www.pubeasy.com and log in. From here you can start to familiarise with the new interface, create new orders, search for products and check the status of existing orders.
The main menu has different options:
- Pubeasy Home: brings you back to the start page
- My Orders: lets you track existing orders, their statuses, create acknowledgements and invoices etc.
- Suppliers: shows additional information, like the possibility to upload a Catalogue or Account Linking
- Support: offers different support solutions and contact information
- My Account: offers the ability to create change requests to your account, create new users, etc.
Where can I find my orders?
As a Publisher Services user, you will now have access to our new tool “Order Manager” in Pubeasy, which will help you collect and acknowledge new orders, create delivery notes / advanced shipping notifications (ASN) and create invoices.
You will receive your login credentials on 22 June. Please note that you will not be able to access your new Pubeasy account before this date. We will migrate your historical files and documents and make these available on Pubeasy.
To find the Order Manager, simply go to "My Orders" in the top navigation bar of Pubeasy. As in the past, you will receive an email notification when new orders are ready for collection.
Where can I find help texts, tutorials, or other information?
There are dedicated sections on our Pubeasy homepage that offer a wealth of support information. You can begin by reading our FAQs tailored to the migration of services: MVB Online | UK Migration Overview.
For more details how Pubeasy works, you can visit our How-To section which contains tutorials for different processes, like how to order, how to check your order status, and many more: Pubeasy | Help.
Contact information
For more information regarding other Nielsen BookData services (BookData Online, ISBN services, etc.), please contact help.book@nielseniq.com.
If you have any questions regarding the service migration, please do not hesitate to contact us at servicemigrationuk@mvb-online.com. Our team of experts is ready to assist you in any way possible.
Thank you for your continued trust in our services. We look forward to bringing you an even better experience with the new MVB platform.
Kind regards
MVB & Nielsen BookData
 
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