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You are receiving this email because you have been using Teleordering services via FTP connections.
MVB and Nielsen would like to jointly inform you about the upcoming system migration. To ensure a smooth transition we both approved and concurred on the content of this email.
This email serves as a "final call" to provide you with important information and instructions to make the process as seamless as possible.
Important dates
- 16 June 2023 – Nielsen: last day to send / place orders via Teleordering / Nielsen Services
- 16 June 2023 – Nielsen: disable ordering on BDOL and via API
- 19 June 2023 – Nielsen: last day for suppliers to collect and acknowledge orders via Nielsen Services
- 21 June 2023 – MVB: switch on services for retailers
- 22 June 2023 – MVB: switch on services for suppliers
Retailers - Pre-Migration Preparation:
- Stop sending orders on 16 June end of business.
- Resume sending orders on 21 June, after you have received an email informing you about your account activation.
- Familiarize yourself with information in this email and read the FAQs tailored to the migration of services so you have a good understanding of the new system’s features and functionalities.
- Complete all pending tasks: Please ensure that all pending tasks, data entry, or other relevant activities are completed before the migration dates.
Suppliers - Pre-Migration Preparation:
- Collect orders and other documents until 19 June.
- Resume collecting orders and sending other documents on 22 June, after you have received an email informing you about account activation.
- Familiarize yourself with information in this email and read the FAQs tailored to the migration of services so you have a good understanding of the new system’s features and functionalities.
- Complete all pending tasks: Please ensure that all pending tasks, data entry, or other relevant activities are completed before the migration dates.
Post-Migration Support:
For support after the migration, please first check one of the different resources available to you:
If you encounter any difficulties, anomalies, or discrepancies after the migration, please report them to the designated support team via ServiceMigrationUK@mvb-online.com. Your feedback and observations will be vital to ensure a smooth post-migration stabilization phase.
We understand that a system migration can be a significant event, but we have taken every precaution to make this transition as seamless as possible. Our team is committed to providing support and assistance throughout the process, and we appreciate your cooperation and patience during this time of change.
Production FTP site, usernames and passwords
You will receive a "welcome" email on 21-22 June when your new mailboxes are activated. This email will confirm your login and password, provide your FTP credentials, and contain other important information on how to use the MVB platform.
Your usernames and passwords will be migrated to the new platform and should remain identical. Please check that the information in the “welcome” email matches your information.
This "welcome" email will be sent to the contact email addresses you have been using on the Nielsen BookData system. Please ensure you watch out for these emails and check the contact email addresses you used on the Nielsen system.
Please change your connections for Production to the following information by 21 June 2023:
Live environment
FTP
- URL: ftp-edi.pubnet.org
- IP: 35.227.20.44
- Ports:
passive: 20000-20500 & 21000-21500
active: 20, 21 & 1024-65536
SFTP
How can I upload orders or other files to the new system via FTP/SFTP?
Once you have changed the connection of your production system to the MVB platform on 21 June 2023, the process for sending orders or other files and collecting responses will generally remain the same.
To send a new file via FTP or SFTP, you will need to:
- connect to the system with your username and password,
- upload the desired file to the root folder.
Please make sure to check and change the variables in your implementation, e.g. FTP URLs, usernames and passwords, where applicable.
How can I download order files, confirmations or other order responses via FTP?
To collect any documents from your mailbox via FTP, you will be able to adapt your existing workflow, which will consist of:
- connect to the system with your username and password
- upload a mailbox.cmd file (a trigger file containing a single line of EDIFACT code)
- download the resulting net.ack file (containing all documents ready for collection in a concatenated form).
The Nielsen servers required a release trigger file in specific circumstances before sending the mailbox.cmd file. This is no longer required or supported.
Please be aware: the mailbox.cmd trigger file needs to end in a .cmd extension to be recognized by the MVB system. Please check the filename of this trigger file and rename it accordingly.
Please make sure to check and change the variables in your implementation, e.g. name of the mailbox.cmd trigger file, FTP URLs, usernames and passwords in script code, etc.
How can I download order confirmations or other order responses via SFTP?
When using SFTP to download orders, confirmations, and other order responses, you will have two options:
- connect to the system with your username and password,
- use the same mailbox.cmd and net.ack process (described in the FTP section),
- alternatively, navigate to the “New” folder on the SFTP site,
- collect all files from the “New” folder, which will contain individual documents (only accessible via SFTP).
The “New” and other virtual folders are only accessible using SFTP.
I use FTP/SFTP Push/Pull – will this be moved to the new system?
Any existing FTP/SFTP Pull setups, where the Teleordering system picks up and delivers documents to and from your FTP/SFTP site, will be migrated and configured to the new MVB platform. We will use the existing usernames and passwords unless it was agreed to change the setup during the testing phase.
If you will be moving to a new FTP/STP Pull setup with the system cutover, please make sure to finish your setup and provide the necessary credentials to ServiceMigrationUK@mvb-online.com before 20 June.
Where can I find help texts, tutorials, or other information on how to use the new platform?
There are dedicated sections on our Pubeasy homepage that offer a multitude of support information. You can first start by reading our FAQs tailored to the migration of services: MVB Online | UK Migration Overview.
For more details on how Pubeasy works, you can visit our How-To section which contains tutorials for different processes, like how to order, how to check your order status, and many more: Pubeasy | Help.
Contact information
For more information regarding other Nielsen BookData services (BookData Online, ISBN services, etc.), please contact help.book@nielseniq.com.
If you have any questions regarding the service migration, please do not hesitate to contact us at mailto:servicemigrationuk@mvb-online.com. Our team of experts is ready to assist you in any possible way.
Thank you for your continued trust in our services. We look forward to bringing you an even better experience with the new MVB platform.
Kind regards
MVB & Nielsen Book Data
 
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